Before payments launch
The prices shown on this website are planned launch prices only. There is no checkout, paid subscription or recurring billing at present, so there is currently no purchase to cancel or refund.
Planned one-time credit packs
When payments open, GoGoing intends to offer one-time search credit packs rather than subscriptions. There will be no automatic recurring charge and no subscription cancellation process.
Before the first sale, this page will be updated with the final rules for unused credits, partly used packs, duplicate charges, technical failures and any credit expiry. Those rules will be shown before a customer confirms payment.
Errors and unauthorised charges
If you later believe a GoGoing charge is duplicated, incorrect or unauthorised, contact us promptly with the date, amount and a safe description of the issue. Do not email a full card number or identity document.
New Zealand consumer rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable New Zealand law. If a paid service is not supplied with the protections required by law, the remedy required by law will remain available.
Contact
Refund and billing questions can be sent to support@gogoing.co.nz. We aim to acknowledge support emails within three New Zealand business days.