Before payments launch
There is no checkout, paid subscription or recurring billing at present, so there is currently no purchase to cancel or refund.
Future paid features
GoGoing may later introduce optional paid destination types or other features. All searches currently available are free for registered users at present.
Before the first paid feature is offered, this page will be updated with the applicable purchase, cancellation, refund, duplicate-charge and technical-failure rules. Any price or charge will be shown before a customer confirms use or payment.
Errors and unauthorised charges
If you later believe a GoGoing charge is duplicated, incorrect or unauthorised, contact us promptly with the date, amount and a safe description of the issue. Do not email a full card number or identity document.
New Zealand consumer rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable New Zealand law. If a paid service is not supplied with the protections required by law, the remedy required by law will remain available.
Contact
Payment and refund questions can be sent to support@wulogic.co.nz. We aim to acknowledge support emails within three New Zealand business days.