Contact and support

Questions are welcome.

GoGoing is still in development. If you have a product, privacy or accessibility question, email us and we will do our best to help.

Email support

Talk to a real person

Include enough detail for us to understand the issue, but never email passwords, payment card details, identity documents or API keys.

Target response time: within three New Zealand business days.

Safety note

GoGoing support does not monitor track conditions in real time and cannot provide rescue or emergency assistance.

If life or safety is at risk in New Zealand, call 111. For current track conditions, use the relevant official source before travelling.